Support

Help & FAQ

Quick answers to the most common questions.

For students

How do club recommendations work?
You answer three questions — interests, major, and time commitment. Every club in the directory gets a score from category fit, major keyword overlap, and time-commitment clues. Time alone is never enough to recommend a club. We show the score and the reasons on every match. No black box.
What does joining a club on Eventully do?
It adds the club to your dashboard and unlocks its members-only events. It doesn't replace the club's own signup — think of it as following the club here. The club's officer can see the member count.
What's the difference between saving (♡) and joining?
Saving is a private bookmark — a shortlist while you're exploring. Joining tells the club you're in and shows you its events. Save first, join when you're sure.
How do RSVPs work?
Hit RSVP on any event page and you're on the list — the counter updates live and events close automatically at capacity. You can cancel anytime. Add events to your calendar with the Google Calendar button or the .ics download (Apple/Outlook).
Why did a club I dismissed disappear from my matches?
Pressing × on a recommendation tells us not to show that club again. It's still in the directory and search — just not in your matches.

For club officers

How do I claim my club?
Create an account with your .edu email, find your club in the directory, and hit "I'm an officer — claim this club." Tell us your role and how we can verify it. A human reviews every claim, usually within a day or two.
What do I get once my claim is approved?
An Officer dashboard: edit your club's description, meeting time, dues, weekly hours, website, Instagram, and contact email. Post events with capacity limits, see live RSVP counts, and view the attendee list (names and emails) for every event you post.
Someone else claimed my club — what do I do?
Contact us and we'll sort it out. Claims are reviewed manually, but if a mistake slipped through we can reassign the listing.

Account & privacy

Why do I need a .edu email?
It keeps the community limited to real students, which keeps club data and RSVP lists meaningful. Your email is only visible to officers of events you RSVP to.
What data do you keep?
Your name, email, hashed password, quiz answers, and your club/event activity. That's it — no ads, no tracking pixels, no selling data. Delete requests are honored, always.
How do I change my name or password?
Click your avatar in the top-right → Settings. You can also retake the match survey from there anytime.
I forgot my password.
Use the "Forgot your password?" link on the login page — we'll email you a reset link that's valid for one hour.
How do I delete my account?
Settings → Delete account. It permanently removes your profile, memberships, RSVPs, and saved clubs. Clubs you officer become unclaimed listings again.

Still stuck? Reach out and a human will get back to you.